What is the MOQ for custom manufacturing?
It depends on the product. Full textile customization (own cut and material) typically starts at 300 pieces. Modifying an existing model (own color, own label) is feasible at 100 pieces. For promotional products (mugs, bottles) the typical MOQ is 250–1,000 pieces depending on the item. Branding a standard collection is not custom manufacturing — that MOQ is 10 pieces.
How long does a custom order take?
EU production is typically 6–10 weeks from brief to delivery (2–3 weeks for sampling, 4–7 weeks for production + transport). Far East is 10–16 weeks with sea or rail freight; air freight can shorten this by 3–4 weeks. The schedule firms up once the supplier candidate has been selected.
Which factories do you work with?
We do not publish our supplier list, but our network covers vetted manufacturers in Portugal, Poland, Turkey, Bangladesh, China and Vietnam. We have prior work history with each one — we do not start new relationships at the client’s risk. On request we provide audit documentation (BSCI, SA8000, Sedex).
Who owns the design and IP?
The design and logo of a custom product are always the client’s property. Brandix does not use client-specific design on other projects. The supplier contract includes confidentiality and IP-protection clauses.
What if the product does not match expectations on arrival?
Pre-shipment inspection (PSI) significantly reduces this risk. If a defective batch still arrives, the process is: documentation (photos, measurements), negotiation with the supplier, replacement batch or credit. Brandix acts as the client’s advocate in that negotiation.
Can you handle import and customs clearance?
Yes. We import both within the EU (no customs) and from outside the EU (customs + VAT cleared). We typically use DDP (Delivered Duty Paid) terms so the client receives the finished product without any separate customs action.
Can you produce compliant runs for different markets?
Yes. The EU market requires CE markings in some categories (e.g. high-visibility workwear EN ISO 20471), toys EN 71, food contact EU 1935/2004. We handle the documentation as part of delivery when requirements are defined at the brief stage.
Is custom always more expensive than off-the-shelf?
In small batches, yes — custom always carries one-off costs (design, sample, tooling). In large runs (1,000+ pieces) custom can be cheaper because the intermediary layer goes away and the product is designed to fit the need. The right question is: does the product have specific requirements the standard range cannot meet? If yes, custom justifies itself.